Terms & Conditions
Please read these
Terms and Conditions carefully before using the website. www.naturalmentalhealth.co.uk
is operated by Resource & Rebalance Me Ltd, Registered company
9888571, VAT no 229537290
By using or
submitting an order on this site you are agreeing to the terms laid out below.
Your email address is essential in
order for us to be able to supply you with important information such as Order
Confirmations, Product Updates, offers and changes to the service. By
registering with www.naturalmentalhealth.co.uk you accept to receive such email marketing as
part of the Terms and Conditions.
1 GENERAL
1.1 If any of these Terms and
Conditions is held by any court of competent authority to be unlawful, invalid
or unenforceable, in whole or in part, this will not affect the validity of the
remaining Terms and Conditions which will continue to be valid and enforceable
to the fullest extent permitted by law.
1.2 All copyright, trademarks and all
other intellectual property rights in all material or content supplied on this
website will remain at all times vested the property of Resource &
Rebalance Me Ltd. You are permitted to use
the material data and content only for your personal use in placing orders
through our website, and you may not otherwise copy, reproduce, transmit,
publish, display, distribute, commercially exploit, use or create derivative
works of any material data and content on the website without our prior written
permission.
1.3 While every care has been taken
to ensure the product information shown on the website is correct, supplement
products are constantly being reformulated and content may change. We would
therefore recommend that you do not rely solely on this information and always
check product labels. We accept no liability for incorrect information.
1.4 All product images used on our
web site are only representative of goods on offer. Actual goods may not be
exactly the same size, design or packaging. In the event that you are not happy
with any goods received, you have the right to follow our refund and exchange
policy.
1.5 Our products or services may
contain links to third parties, and third parties that are not owned or controlled by us may contain links to Resource
& Rebalance Me's websites. As we have no
control, we assume no responsibility for the content, privacy policies, or
practices of any third party's websites or services. You further acknowledge and
agree that Resource & Rebalance Me Ltd shall not be responsible or liable,
directly or indirectly, for any damage or loss caused or alleged to be caused
by or in connection with use of, or reliance on, any such content, goods or
services available on or through any such third party websites or services.
2 PURCHASES
2.1 We will confirm acceptance of
your order. This will occur either by message on the website immediately after
you have confirmed your order, or by us sending an e-mail to the e-mail address
you have provided to us. At this point the purchase contract will be made
(pending any security checks required) and we will supply the goods to you in
accordance with your order and these Terms and Conditions.
2.2 If you wish to purchase any
product or service made available through us, you will be asked to supply
certain information relevant to your Purchase including, without limitation,
your name, address, email address and any other information required at the
time.
2.3 For a purchase to be authorised
it may be necessary for us to carry out a number of security/fraud checks, this
may include and is not limited to: address confirmation, direct contact with
you, alternative payment method request.
3 METHODS OF
PAYMENT
3.1 Payment may be made by debit or
credit card or bank transfer. On occasion we may issue coupons, vouchers or
store credit which will be accepted towards payment of an order. You cannot pay
for your order by cash.
3.2 The debit, credit and charge
cards accepted by us are those listed on the web site on the date on which your
order is placed.
3.3 Authority for payment will be
requested from your card issuer at the time of your order. We 'debit' your card
with the full price at the time of the order being placed. We reserve the right
to terminate our agreement with you if we are refused authority for payment or
reasonably believe that payment will be refused at any stage, or if it is found
to be a fraudulent payment.
4 PRICE
4.1 The price of the goods or
services will be as quoted on the web site at the time you confirm your order
subject only to any inadvertent technical error for which we will not be liable.
If you subsequently amend your order to add items, the prices charged will be
those applicable to the new item(s) at the time that the amended order is
confirmed. Please note that as promotions are offered for a limited period of
time subsequent amendments to your order may mean that certain promotions are
no longer being offered.
4.2 From time to time, and in our
complete discretion, purchases of goods may be subject to special offers. In
the event that such a special offer applies to your purchase, the terms of such
special offer shall be subject to these Terms and Conditions. If there is any
conflict between the terms of a special offer and these Terms and Conditions,
these Terms and Conditions shall prevail unless specifically excluded.
4.3 We may change the terms of
special offers, or withdraw them altogether, at any time and without prior
notice.
4.4 We reserve the right to offer in
our complete discretion different customers different special offers,
promotions and the ability to enter different competitions, and this may also
be dependent on your level as a customer. Your level will need to be stated to
be compatible with the offer/advert to be eligible.
4.5 Prices, promotions and offers are
subject to change at any time, and may also be subject to availability where
stated.
4.6 Where a coupon code has been
offered the terms and conditions will be attached to the voucher. Where the
vouchers are for monthly money off, these vouchers can only be used once a
month.
4.6 Each order you make may include a charge for
delivery. If your delivery is subject to a delivery charge, where it is a flat
rate charge it will be added at the time of the order and payment taken at that
time. Where delivery is dependent on different calculations due to location,
weight, etc, and a bespoke quote is required, the cost will not be taken at the
time of the order, and we will make contact with you with the shipping quote
and for additional payment. This contact may be via phone or email.
5 SHIPPING/DELIVERY
5.1 Delivery will be made to the
address specified by you during the order process on the website. You have the
ability to change this address with each order through the website or by
phoning or emailing us prior to the order. We reserve the right to restrict
deliveries in certain areas, and this includes the right to eliminate certain
areas from our delivery schedule altogether.
5.2 Products are subject to
availability and prevailing market conditions. We may limit the quantities of
goods (particularly goods on special offer) supplied to any one customer if in
our opinion the quantity ordered jeopardises availability for other customers.
5.3 We will always try to supply you
with the full quantity that you have ordered, but where we have stock level
issues we may not be able to supply you with the full quantity at one time and
may put part of the order onto backorder status. If you are not satisfied with
the quantity you have received we will arrange with you for goods to be
returned to us (please note that the goods must not be used and must be in good
condition). In the event that the goods delivered to you are incomplete or
include incorrect goods, you must notify us promptly.
5.4 Please note adverse weather
conditions or other events outside of our reasonable control may result in the
occasional late or cancelled delivery, this may also include late dispatch from
the distribution centre. This is beyond our control and we will take no
responsibility.
5.5 We cannot accept responsibility
of international orders that are not delivered due to the countries internal
postal service, responsibility only falls where non-delivery is as a direct
result of our appointed courier service.
5.6 The shipping charges and
Information statement on our website forms part of these terms and conditions.
This includes UK shipping, international shipping, costs, exceptions to free
shipping, and international issues of non-delivery where we accept no
liability.
6 REFUNDS
6.1 Our refund policy on this website
forms part of these Terms and Conditions.
7 LIABILITY
7.1 Nothing in these Terms and
Conditions will restrict our liability for death or personal injury resulting
from our negligence, breach of contract or breach of statutory duty, nor will
any of these terms restrict any of your statutory rights. For further
information about your statutory rights, contact your local authority Trading
Standards Department or Citizen's Advice Bureau.
7.2 In addition to paragraph 5.4, we
will not be deemed to be in breach of contract or of these Terms and Conditions
as a result of any delay in our performance or failure to perform our
obligations if that delay or failure to perform is due to any cause or
circumstance beyond our reasonable control including, but not limited to, fire,
flood and other acts of God, strikes, riot, accident, disruption to energy
supplies, civil commotion, acts of terrorism or war, breakdown of equipment,
road traffic problems.
7.3 The laws of the United Kingdom
govern these terms and any dispute of any sort that may arise between you and
the Company or its affiliates, may be dealt with in accordance to these laws.
Regardless of any statute or law to the contrary, you must file any claim or
action related to use of the Services or these Terms within one year after such
claim or action accrued. Otherwise, you will waive the claim or action.
7.4 The products/services and the
claims made about specific products or services on or through this site have
not been evaluated by Resource & Rebalance Me Ltd or the Food and Drug
Administration (FDA) (with the exception of the Daily Essential Nutrients by Hardy Nutritionals, which have been approved as an 'investigative drug'), and are not approved to diagnose, treat, cure or prevent
disease. The information provided on this site is for informational purposes
only and is not intended as a substitute for advice from your physician or
other health care professional or any information contained on or in any
product label or packaging. You should not use the information on this site for
diagnosis or treatment of any health problem or for prescription of any
medication or other treatment. You should consult with a healthcare
professional before starting any diet, exercise or supplementation program, if you are taking any medication, or if you have or suspect you might have a health
problem.
8 PRIVACY
8.1 The privacy statement on our
website forms part of these terms and conditions
9 CHANGES
9.1 All use and purchases made on
this web site are governed by these Terms and Conditions at any time, although
the Terms and Conditions governing any given use or purchase will be those in
effect at the date of your order or specific use. If you use or order goods
after we have published any changes you will be bound by those changes.
Accordingly, you should check prior to each or use order to ensure that you
understand the precise terms and conditions applicable to your site visit or
purchase. To assist you in determining whether the Terms and Conditions have
changed since your most recent order we will display the date and time when
these Terms and Conditions were most recently updated.
9.2 We reserve the right, at our sole
discretion, to modify or replace these Terms & Conditions at any time. Any
changes will be published on the site as they occur and will apply with
immediate effect. It is your responsibility to check periodically for any
changes and your continued use of our services one a change has been implemented
means you accept the change.
Contact
Us
If you have any questions about these
Terms and Conditions, please contact us.
Email: info@naturalmentalhealth.co.uk
Phone: 01278 671679
Enquiries relating to status of orders, and shipment: call 01635 581289 or email accounts@fusionfulfilment.com
Mail for enquiries relating to products: 3 Broomfield Hall, Enmore, nr Bridgwater TA5 2DZ
Mail relating to status of orders and for returns: Natural Mental Health c/o Fusion Fulfilment,
Unit 19, Turnpike Industrial Estate, Turnpike Road, Newbury RG14 2LR